Technology-driven banking and financial services are shifting from being product-centric to becoming customer-centric. In his latest The Wide Angle, Sam Theodore says banks’ business models will need to adjust. Just digitalising legacy business models will not do.

He also believes high levels of bank intermediation will persist through the rest of the decade, that pan-European banking and finance will not be achieved via cross-border M&A, and that material asset-quality shocks are less likely than in the past.

Read the latest The Wide Angle.